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Enterprise Incident Management

Helping organizations to effectively and efficiently manage incidents in security and operations.

From a Thousand Cuts to a Severe Crisis

Especially large organizations have to deal with incidents on a daily basis. The spectrum is wide, ranging from incidents that happen several times a day, with little impact, to critical, high-impact events that are rare but can trigger a crisis. Incidents can influence both security and business operations. Especially in highly regulated environments with pre-defined processes – e.g. airports or railroad networks – an incident typically means a potential disruption of operations, which may trigger a cascade of interruptions and delays, resulting in additional costs and efforts. If not immediately managed correctly, even small, non-critical incidents may escalate and turn into severe issues. At the worst, an incident may be on tomorrow’s national news, damaging the organization’s reputation.

In order to help customers manage and resolve incidents properly and minimize their impact on security and operations, Qognify has developed Situator – an Enterprise Incident Management System, which is targeting the needs of large organizations in regulated environments.

Elements of Enterprise Incident Management

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Notification

Real-time notification and structured intake of an incident
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Situational Awareness

By gathering information from different sources to assess type and severity
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Workflow

Guiding the operator step by step through the process of resolving the incident
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Communication

Clear and structured communication between all involved stakeholders and organizations
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Documentation

To retrace and understand all steps, which have been taken
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Evaluation

To measure the solution performance and to improve the process
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Talk to us directly!

Get in touch with us and discover how we can support your incident management process.