Enterprise Incident Management

Especially large organizations have to deal with incidents on a daily basis. The spectrum is wide, ranging from incidents that happen several times a day, with little impact, to critical, high-impact events that are rare but can trigger a crisis. Incidents can influence both security and business operations. Especially in highly regulated environments with pre-defined processes – e.g. airports or railroad networks – an incident typically means a potential disruption of operations, which may trigger a cascade of interruptions and delays, resulting in additional costs and efforts. If not immediately managed correctly, even small, non-critical incidents may escalate and turn into severe issues. At the worst, an incident may be on tomorrow’s national news, damaging the organization’s reputation.

In order to help customers manage and resolve incidents properly and minimize their impact on security and operations, Qognify has developed Situator – an Enterprise Incident Management System, which is targeting the needs of large organizations in regulated environments.