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Enterprise-class software solution for enhanced situational awareness and management of dynamic workflows.
Critical incidents bear the potential of significantly impairing the business processes of an organization – whether a severe one brings all operations to an immediate standstill or many small events generate significant efforts and costs by their sheer frequency. Especially in highly regulated environments any incident needs to be processed in a standardized, traceable way to avoid a breach of rules, which may result in significant penalties – again and again. And severe incidents have to be mitigated quickly to avoid being on national news.
Situator, the leading enterprise incident management solution, integrates and correlates information in real time from multiple and diverse systems across the enterprise. At the same time, it coordinates the most effective responses, ensuring that everyone in the operational chain knows what is happening, where it’s happening and how to respond. Situator provides the tools necessary to address every aspect of the control room management lifecycle.
When an incident occurs, it is key to have a solid informational basis to assess its severity and to decide about the next steps forward.
Situator collects, integrates and correlates data from a large number of sensors and 3rd party applications, generating a consolidated view of an incident to facilitate decisions. It also visualizes details in an intuitive multi-Iayered Geographical Information System (GIS)-based display.
The quality of handling an incident is defined by effectiveness and efficiency. To achieve this, it is important to guide the operator in order to take the right steps in a coordinated manner.
Using the advanced Situator planning and workflow tools, you can develop even the most complex response workflows for routine and emergency situations. If tasks and notifications are not handled properly, escalation policies ensure that they are either dynamically or manually reassigned to alternate people or other resources.
Many organizations operate in strictly regulated environments such as critical infrastructure. For them, non-compliance is not only costly, it can significantly increase risk.
Through automated workflows and reporting, Situator ensures that policies and procedures are followed uniformly. Moreover, Situator provides the ability to monitor compliance trends via trend analysis, helping organizations sustain compliance over time.
Security and business processes are tightly knit in the airport industry: A security breach can shut down operations for several hours. Situator helps to prevent false alarms and to resolve incidents efficiently – to avoid interruptions ion business.
Railroad companies are facing numerous incidents per day – hence, managing them in an efficient way is of great importance. Situator guides the operator through the resolution process – and allows you to get rid of all the binders.
Incidents in critical infrastructure may affect millions of citizens, bearing the potential of bringing public life to a sudden standstill. Situator helps to assess the situation and to take the necessary steps to resolve it.
Are you looking for more detailed information? Take a look at our Situator product brochure.
Request a free online demo of the Situator enterprise incident management platform here.
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