Dear Customers and Partners of Qognify,

In these times that can only be described as extraordinary, we recognize that the increasing spread of COVID-19 is creating a lot of uncertainty and a major impact on our everyday lives. Many of us are feeling anxiety and concern for the health of ourselves, our family, friends, work colleagues and the broader community, especially for those in more vulnerable groups. At the same time, we as a company want to continue to help our customers and partners and do our part to keep the world moving.

Health and well-being should be the priority for all of us at this time. Our primary goal as a company is to protect the health and safety of our customers and partners, our employees and their families. However, as a provider of security software solutions we feel obliged to support you as our customers and partners in these times of uncertainty when security plays an even more important role for your organization. We have therefore taken a number of measures to protect people while maintaining our operations.

  • Continued operations and support. We made sure that we have the necessary resources and capabilities to provide services remotely and to continue the support for our customers and partners. At this time, our offices remain open. Most of our employees have the opportunity to continue their work from home. If regulatory directives or suspected cases of infections will result in further offices being closed, we are prepared to continue our operations remotely in a secure way. This of course includes our hotline services – we’ll be there for you!
  • Precautionary measures. All international and domestic travel is limited to absolutely necessary trips to serve our customers. As a company we of course adhere to all travel regulations and limitations issued by local and federal administration. We have also cancelled most Qognify events and event participations until mid of April. As we have advanced web conferencing infrastructure in place, we are happy to turn face-to-face meetings into web sessions so your business can continue.
  • Constant monitoring. We are closely monitoring reports from World Health Organization, the US Center for Disease Control, the European Centre for Disease Prevention and Control as well as federal, state and local agencies and authorities, following their recommendations to keep the risk for our customers and employees as low as possible.

Please reach out to your contacts at Qognify in case of any questions or if there’s anything we can do to help. We hope that you and your loved ones remain safe and healthy.

Regards,

Steve Shine
CEO Qognify

 

Dear customers and partners,
As part of our customer 360 initiative, designed to serve you better, we are launching a new self-service portal for technical support. The portal will not only improve our global service offerings but will also allow us to better manage all support cases. This brings support for all of our products and solutions into a single SalesForce Service Cloud-based platform, enabling us to increase the quality of the services we are providing to you.
Here are the ways you can create a new support case:

  • Call our support team

We are excited about how this improvement to our global service and support organization will allow us to better serve you. If you have any questions, please do not hesitate to contact us.
Regards,
Your Qognify Services Team